Help with questions

Need to be minimum 200 words (each question), reference, original work

1)     You work in an organization where miscommunication seems to be the norm. You are tasked with correcting this problem. In assessing the issues you have found the problems are brought about by misunderstanding communication techniques by a culturally diverse staff.  What steps would you take in developing an effective organizational communication plan?

2)  Your  organization is about to make a major change in merging with another health care system. Management is planning on having a consultant help with the reorganization thus helping to enhance the employee’s acceptance of the change.  There is a debate on whether to use a member of your current internal design team as an Internal Consultant or hire an outside consultant. What would be your choice? Explain why.