HA540-4: Present the differences between clinical quality and customer service quality.For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care. Instructions:

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Course outcomes addressed in this Assignment:
HA540-4: Present the differences between clinical quality and customer service quality.For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.
Instructions:

For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.
Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.
Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)
Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results)
Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results)
Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home
Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home.
Be sure to include details about the complaints that you found.
Report your findings by using the methods below:

3-4 page paper excluding front and back matter (APA standards apply).

Proper grammar, spelling, and an APA formatted reference list of sources are expected.

*You can select any nursing home published on the Medicare Hospital Compare website. To narrow your selection, consider researching nursing homes in your community, previous places of residence, employers, competitors, or even a nursing home you would like to network with someday.
References:
http://www.medicare.gov/nursinghomecompare/search.html
https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf
http://www.cdc.gov/nchs/nnhs.htm

This is worth 250 Points.

 

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Think about how the change would align with the organization’s mission, vision, and values as well as relevant professional standards.

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For this Assignment, you propose a change at the department or unit level and develop a plan for guiding the change effort. Book required: Marquis, B. L., & Huston, C. J. (2015). Leadership roles and management functions in nursing: Theory and application (8th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins. To prepare:

1. Review Chapter 8 in the course text. Focus on Kurt Lewin’s change theory, and contrast it with other classic change models and strategies. 2. Reflect on problems, inefficiencies, and critical issues within a specific department, unit, or area in your organization or one with which you are familiar. Select one issue as a focal point for this assignment, and consider a change that could be made to address the issue. 3. Think about how the change would align with the organization’s mission, vision, and values as well as relevant professional standards. 4. Using one of the change models or strategies discussed in Chapter 8, begin formulating a plan for implementing the change within the department/unit. Outline the steps that you and/or others should follow to facilitate the change effort. Align these steps to the change model or strategy you selected. 5. Determine who should be involved in initiating and managing the change. Consider the skills and characteristics that are necessary to facilitate this change effort. To complete: Write a 3- to 5-page paper (page count does not include title and reference page) that addresses the following:

1. Identify a problem, inefficiency, or issue within a specific department/unit. 2. Describe a specific, realistic change that could be made to address the issue. 3. Summarize how the change would align with the organization’s mission, vision, and values as well as relevant professional standards. 4. Identify a change model or strategy to guide your planning for implementing the change. Provide a rationale for your selection. 5. Outline the steps that you and/or others would follow to facilitate the change. Align these steps to your selected change model or strategy. 6. Explain who would be involved in initiating and managing this change. Describe the skills and characteristics that would be necessary to facilitate the change effort.

 

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Discuss if you believe it is possible for a company to cater to both its best interest and that of the consumer conjointly or if one always has to prevail. Justify your response. Due Week 2 and worth 175 points

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Discuss if you believe it is possible for a company to cater to both its best interest and that of the consumer conjointly or if one always has to prevail. Justify your response.
Due Week 2 and worth 175 points

In the land of free trade, the public does not view all industries as equal. Do you believe that is ethical? Do you believe that some industries are unfairly targeted? Should it be consumers’ choice to partake in products that are not healthy for them, or do those companies have an ethical obligation to protect people? In this assignment, you will choose one (1) industry to write about. Possible industries to research could be tobacco, soda, alcohol, casinos, or candy companies, just to name a few.

Write a one and a half to two (1½ – 2) page paper in which you:

Become an advocate for either the consumer or the industry. Prepare an argument explaining the major reasons why you support either the consumer or the industry.
Explain the role capitalism plays in corporate decision making.
Discuss if you believe it is possible for a company to cater to both its best interest and that of the consumer conjointly or if one always has to prevail. Justify your response.
Use at least two (2) quality references. Note: Wikipedia and similar Websites do not qualify as academic resources.
Format your assignment according to the following formatting requirements:
Typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
Include a cover page containing the title of the assignment, your name, your professor’s name, the course title, and the date. The cover page is not included in the required page length.
Include a reference page. Citations and references must follow APA format. The reference page is not included in the required page length.

“Battling Over Bottled Water” Please respond to the following:

ReadCase 3.2: Battling Over Bottled Water, located here or on page 109 in your textbook. Nestlé holds a 99-year lease for the land that the Sanctuary Spring sits on. While lease-holders are generally understood to be able to make full use of their land, when public resources are involved, they are limited to “reasonable uses.” Review the case study and formulate an argument either supporting or challenging this distinction. Support your reasoning by addressing key ways in which benefits and burdens are being distributed between Nestlé and the community in this case.

“One Nation Under Walmart” Please respond to the following:

ReadCase 4.3: One Nation under Walmart, located here or on page 144 in your textbook. Next, choose two (2) of the five (5) discussion questions located at the end of the case. Formulate your response and post to the Week 4 discussion. Respond to a peer who answered at least one (1) different question than you did.

 

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What special considerations and ethical guidelines may impact treatment success with juvenile sexual offenders?

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What special considerations and ethical guidelines may impact treatment success with juvenile sexual offenders?

What special considerations and ethical guidelines may impact treatment success with juvenile sexual offenders?
Describe how the offenses of a juvenile sexual offender may differ from a “typical” male sexual offender.
What does aftercare planning look like for this population?
Use Research
Apa format

 

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What values, evidence, or existing knowledge did the theorist cite to support the theory? Nursing

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What values, evidence, or existing knowledge did the theorist cite to support the theory?
Nursing

Many sources exist that are triggers for theory development through the study of concepts and their related propositions. One such trigger is the research process, which, while it answers many questions, generates others based on research outcomes. Identify some possible questions for research study, the answers to which would serve to generate theory.

Choose a theory that finds practical application in critical care nursing and discuss the origins of the theory based on the following criteria:

• How did the happenings of the nursing profession impact the origin of this theory?

• What values, evidence, or existing knowledge did the theorist cite to support the theory?

• What was the theorist’s motivation behind writing the theory?

There are many theories that could be applied to these specialties. For example, Betty Neuman’s Systems Model (Butts & Rich, 2011, p. 429-430) has been widely used to guide nursing care in many practice settings.

 

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Develop a scenario which analyzes and summarizes the current situation for the employer.Review Juanita’s World Parts 1-5, which are found in the Weeks 1 and 2 lectures, and write a 5-7 page paper.

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Develop a scenario which analyzes and summarizes the current situation for the employer.Review Juanita’s World Parts 1-5, which are found in the Weeks 1 and 2 lectures, and write a 5-7 page paper.

Review Juanita’s World Parts 1-5, which are found in the Weeks 1 and 2 lectures, and write a 5-7 page paper. Pretend you are Juanita and develop a human resource plan to share with your boss. Develop a scenario which analyzes and summarizes the current situation for the employer. You are to create details that make this scenario more realistic and support your response to the issues and questions presented below.

Your paper should include the following:

Evaluate the cultural issues that need to be addressed
Analyze the ethical considerations that apply
Describe the organization’s current hiring needs and projected hiring needs for the coming year
Develop a recruitment plan for fulfilling the company’s current and future hiring needs
Explain the plan the company should follow to manage employee performance
Identify at least 4 laws or regulations that apply to the company. Explain the actions Juanita’s company has to take to ensure they are conforming to the requirements of these identified laws and regulations.
Provide a recommendation for the organization on how they can motivate employees while adhering to the legal and regulatory requirement and maintain a safe and healthy work environment.

 

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Compare living accommodations such as accessibility and the need for health care.

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Compare living accommodations such as accessibility and the need for health care.

Imagine that you are a director at a nursing home facility. You are discussing the needs of, and the changes…

Imagine that you are a director at a nursing home facility. You are discussing the needs of, and the changes facing, later adults to a potential client’s family.

Write a 1,050- to 1,400-word report in which you describe personality and social development in later adulthood to the potential client’s family.

Address the following in your report:

· Explain changes in role and social position during this stage.

· Compare living accommodations such as accessibility and the need for health care.

· Illustrate the adjustment and transition from work to retirement.

· Describe changes in marriage, family, and peer relationships.

· Identify social policies that affect the older adult.

 

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Mr. C., a 32-year-old single man, is seeking information at the outpatient center regarding possible bariatric surgery for his obesity. He reports that he has always been heavy, even as a small child, but he has gained about 100 pounds in the last 2–3 years.

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Mr. C., a 32-year-old single man, is seeking information at the outpatient center regarding possible bariatric surgery for his obesity. He reports that he has always been heavy, even as a small child, but he has gained about 100 pounds in the last 2–3 years.

Mr. C., a 32-year-old single man, is seeking information at the outpatient center regarding possible bariatric surgery for his obesity. He reports that he has always been heavy, even as a small child, but he has gained about 100 pounds in the last 2–3 years. Previous medical evaluations have not indicated any metabolic diseases, but he says he has sleep apnea and high blood pressure, which he tries to control with sodium restriction. He current works at a catalog telephone center.

Objective Data

Height: 68 inches; Weight 134.5 kg

BP: 172/96, HR 88, RR 26

Fasting Blood Glucose: 146/mg/dL

Total Cholesterol: 250mg/dL

Triglycerides: 312 mg/dL

HDL: 30 mg/dL

Critical Thinking Questions

What health risks associated with obesity does Mr. C. have?

Health risks associated with obesity are as follow: Increased mortality rate, Type 2 diabetes, hypertension, hypercholesterolemia, heart disease, breathing problems, cancer, low quality of life, body pain, and mental illness. He has been already diagnosed with sleep apnea and hypertension. His fasting glucose is high, and triglycerides are high as well.

Is bariatric surgery an appropriate intervention? Why or why not?

To be a candidate for bariatric surgery are as follow: Patient needs to be 80-100 pounds overweight or have a BMI greater than 35 which he is. He is also between the age range of 14-75 years. All other options have been exhausted. Patient seems to be ready, but a mental evaluation should be done to make sure he has realistic expectations and is motivated. Also, he needs to understand all the risks involved.

Mr. C. has been diagnosed with peptic ulcer disease and the following medications have been ordered:

Magnesium hydroxide/aluminum hydroxide (Mylanta) 15 mL PO 1 hour before bedtime and 3 hours after mealtime and at bedtime.

Ranitidine (Zantac) 300 mg PO at bedtime.

Sucralfate/Carafate 1 g or 10ml suspension (500mg / 5mL) 1 hour before meals and at bedtime.

The patient reports eating meals at 7 a.m., noon, and 6 p.m., and a bedtime snack at 10 p.m. Plan an administration schedule that will be most therapeutic and acceptable to the patient.

He can take Carafate an hour before breakfast. Mylanta at 1030 and Carafate again an hour before lunch. Mylanta again at 3:00pm then Carafate at 5:00PM. Then Mylanta at 9:30pm and zantac an hour after it at 10:30PM.

Assess each of Mr. C.’s functional health patterns using the information given.

Functional health patterns include health-perception – He is seeking for a solution to his weight gain. It mentions that he has always been overweight, but gained 100lbs in the past years. I

health management/nutrition/metabolic- He is on a low sodium diet, but does not mention that he eats a healthy diet and it seems like he does not as he has gained 100 pounds in the last couple of years. His glucose is high as well as his cholesterol.

Elimination: no information given to asses

activity-exercise- no information given to asses. He does work on a desk all day, he might not get much exercise.

sleep-rest: Sleep apnea.

cognitive-perceptual, self-perception – self-concept. He knows and sees his overweight as a problems and now he is wanting to correct it.

role-relationship, sexuality – He is single, no other information was given to asses.

Reproductive. No info given to asses.

coping – stress tolerance. No info given to asses.

What actual or potential problems can you identify? Describe at least five problems and provide the rationale for each.

He has gained about 100 pounds. This puts him at a higher risk for sudden death and cardiac problems. This should be as important as the following problems.

He needs a CPAP for his sleep apnea. This will help with him feeling better and possibly help him feel rested ready to start a workout routine.

His blood pressure is still high, although he is trying to keep it down with diet. He might need medication to help him control it.

His fasting glucose is high. He needs a hbg A1C to measure how his glucose has been and possibly get him on medication for diabetes type 2.

His cholesterol is high. He is in need of medication to lower his risk of heart disease which is already high.

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Identify the discharge planning requirements applicable to the case study chosen Incorporating support services and external agencies available.

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Identify the discharge planning requirements applicable to the case study chosen
Incorporating support services and external agencies available.

Nursing considerations

Phuong This a 22year old female student has been admitted to the ward post ingestion of an unknown quantity of her father’s “Panadol Osteo” tablets. Phuong Thi was withdrawn and tearful on admission stating she had taken the tablets for a “headache that would not go away”.
Phuong Thi is from a Vietnamese background, born in Australia. She was brought in to hospital by a concerned friend who advised the admitting doctor treating Phuong Thi, that Phuong Thi had been stressed due to a recent relationship breakdown, poor grades at university and was working long hours at her parents’ restaurant.
The home team have come to review Phuong Thi. The home team have ordered blood test to check for paracetamol blood level 6 hours after ingestion of the Panadol Osteo, commence an Intravenous Therapy of Normal Saline over 8 hours (1000/8). They have discussed the case with the psychiatric team who will review Phuong Thi.
*Template for Assessment 2: Report on an analysis of a Case Study
Nursing Considerations for the analysis of the Case Study
a) Nursing assessment applicable to the case study chosen
Identify the effects of the substance on the health of the person
b) Nursing management applicable to the case study chosen
Identify the interventions applicable for the care of the person
c) Identify the discharge planning requirements applicable to the case study chosen
Incorporating support services and external agencies available

 

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Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role. Assignment 2: Leadership and the Graduate Nursing Role

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Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role.
Assignment 2: Leadership and the Graduate Nursing Role

The graduate nurse evidences leadership as seen in the four domains: the profession of nursing, clinical practice arena, health policy arena, and systems level. In order to complete this assignment, complete the short eighteen-question quiz (this takes approximately five minutes) about your leadership style at

About.com Psychology. (n.d.). Quiz – What’s your leadership style? Retrieved

from http://psychology.about.com/library/quiz/bl-leadershipquiz.htm

In a 3- to 5-page paper (excluding the title page, references and appendices), you will address the following criteria:

Report your findings from the quiz:
What kind of leader were you?
How does this fit into your beliefs about your leadership style?
Examine the attributes of leadership that may be needed for graduate level nurses.
Analyze your personal leadership attributes you feel you have that will help you in your graduate nursing role. Also discuss those attributes that you feel you may need to develop in your graduate nursing role.

 

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